IT User and System Supporter 1

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your tasks

• Install, configure, and maintain servers (physical and virtual) using VMware vSphere/ESXi, ensuring high availability of manufacturing and business systems.
• Administer Active Directory, manage user accounts, file system permissions, and group policies across the plant IT environment.
• Support and maintain network infrastructure including Cisco switches (VLAN configuration and administration), cabling, and overall network topology to ensure connectivity for production and office systems.
• Configure, deploy, and support end-user hardware and peripherals including Honeywell terminals, barcode/thermal printers, Yealink VoIP devices, and Teams video conferencing equipment.
• Provide first-level support and troubleshooting for SAP ERP, MES, and other manufacturing applications; escalate advanced issues as appropriate.
• Administer and support Microsoft software suite (Windows Server, Microsoft 365) and IIS web services; manage deployments using PowerShell scripting and LDAP.
• Maintain endpoint security using CrowdStrike; ensure compliance with cybersecurity policies and support ESD and IT safety protocols across the facility.
• Support PLC systems and industrial control interfaces related to production equipment; coordinate with engineering teams on IT/OT integration needs.
• Develop and maintain internal tools and automation scripts using Python, VB Script, ASP.NET, or Visual Studio to improve IT operational efficiency.
• Maintain database systems and SQL queries to support reporting, manufacturing data integrity, and application connectivity; support IT asset inventory and documentation.
• Perform other duties as assigned.

Your Profile

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent technical certifications (CompTIA A+, Network+, Microsoft, Cisco).
• 2–4 years of IT support or systems administration experience, preferably in a manufacturing or industrial environment.
• Server installation, configuration, and virtualization (VMware vSphere/ESXi).
• Active Directory administration and file system/user account management.
• Cisco switch administration including VLAN assignment and 1st-level configuration.
• Network topology knowledge and hands-on network cabling support.
• Database knowledge and SQL query development.
• Industrial PCs knowledge / Siemens machines.
• Network Infrastructure and Cabling.
• Microsoft Software Suite (Microsoft 365, Windows Server).
• Strong communicator capable of translating technical concepts for non-technical shopfloor and operations staff.
• Strong troubleshooting discipline, attention to detail, and the ability to prioritize in a fast-paced manufacturing environment.
• Ability to collaborate effectively across departments and work independently with minimal supervision.
• Professional working proficiency in English; Spanish and/or Arabic preferred.

Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical and insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.

*Benefits package may vary slightly per location